Privacy and Cookie Policy
1. WHO IS THIS PRIVACY POLICY FOR?
Effective from December 13, 2024, Version 2
This Privacy Policy has been translated into English using an AI translation tool. In the event of discrepancies between the translations, the original Lithuanian version shall prevail.
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This Privacy Policy is intended for all visitors to the website www.classtrucks.com (hereinafter referred to as the “Website”), including those who make vehicle reservations, subscribe to newsletters, or submit inquiries through the Website.
We assume that you have thoroughly reviewed this Privacy Policy (hereinafter referred to as the “Policy”) and agree that UAB “ME Trailers” (legal entity code 302502008, registered address Laisvės pr. 36, LT-04340 Vilnius) and its subsidiary companies: UAB “Classtrucks Lithuania” (legal entity code 304038834, registered address Laisvės pr. 36, LT-04340 Vilnius); UAB “Trucks Merchant” (legal entity code 306224093, registered address Laisvės pr. 36, LT-04340 Vilnius); ClassTrucks Netherlands BV (legal entity code 64075583, registered address Weerbroek 46, 6666 MN, Heteren); ClassTrucks Poland Sp. z.o.o. (legal entity code 8351606502, registered address ul. Mszczonowska 35, 96-200 Rawa Mazowiecka łódzkie); and Class Trucks Spain SL (registered address Avenida Puerto 9, Sagunto Comunidad Valenciana) (hereinafter collectively referred to as the “Joint Controllers,” “Group of Companies,” or “We”) process the information you provide,
including personal data, to the extent necessary to operate and maintain the Website and to provide the services outlined in this Policy.
We respect your privacy and are committed to protecting your personal data. We take all reasonable measures to ensure the security and confidentiality of your personal data and other information.
We reserve the right to amend the provisions of this Privacy Policy at our sole discretion. Any changes to the Privacy Policy will take effect from the date of publication on the Website.
Therefore, it is your responsibility to review the latest version of the Privacy Policy, which will be available on the Website. By continuing to use the Website and its services, you acknowledge and agree to these changes.
2. WHAT ARE PERSONAL DATA AND HOW ARE THEY PROCESSED?
Personal data refers to any information about you that can directly or indirectly identify your identity, such as your name, surname, personal identification number, location data, IP address, and other indicators of your physical, physiological, genetic, mental, economic, cultural, or social identity.
We process your personal data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR) and other applicable legal acts regulating personal data protection.
When processing your personal data, we adhere to the following principles:
- Purpose Limitation: Your personal data is processed only to the extent necessary to achieve specific, clearly defined, and lawful purposes while respecting your privacy.
- Fairness and Lawfulness: Your personal data is processed accurately, fairly, and lawfully for purposes compatible with those stated before collecting your data.
- Transparency: Your personal data is processed in compliance with the clear and transparent requirements set forth in legal acts.
- Storage Limitation: Your personal data is processed in a form that allows your identity to be determined no longer than necessary for the purposes for which the data is processed.
- Security: Technical and organizational measures are applied to ensure the security of your personal data, protecting it from unauthorized processing, accidental loss, destruction, or damage.
2.1. Personal Data Processed for Vehicle Reservation Purposes
If you decide to reserve a vehicle, you will be asked to provide personal data such as your name, surname, company name (if you represent a legal entity), phone number, email address, country, and order-specific notes.
These personal data are collected to facilitate the vehicle reservation process and to contact you regarding a potential vehicle purchase agreement.
The retention period of the personal data provided during the reservation process is determined based on criteria that comply with legal obligations and consider your rights. For example, the retention period may align with the timeframe in which claims related to contract execution could arise.
2.2. Personal Data Processed for Direct Marketing Purposes
If you wish to receive direct marketing offers from our Group of Companies (e.g., newsletters), you can provide your email address and phone number on the Website.
For direct marketing purposes, we will process the personal data you provide (name, surname, email address, and phone number).
We will send non-individualized messages (e.g., newsletters, promotions, discounts) to promote our services or products and request your feedback (e.g., surveys) via email. These messages will only be sent with your consent or, where permitted by law (e.g., if you are our customer), based on our legitimate interest in informing you about goods or services similar to those you have purchased or used.
We conduct profiling for direct marketing purposes (i.e., automated processing of personal data to evaluate certain aspects relating to you and categorize Website visitors who perform these actions into specific groups). Profiling does not result in legal consequences or similarly significant effects for you. Profiling is performed only with your consent (given when agreeing to cookie usage), and personalized marketing is sent based on your consent (e.g., subscribing to our newsletter) or our legitimate interest in promoting our business and providing relevant offers to customers.
When sending personalized marketing emails, we may analyze the effectiveness of marketing campaigns. Typically, we use only anonymized and statistical data for this purpose. In exceptional cases, we may access individualized data about personalized emails, your actions with such emails, and analytical data as a customer.
You can withdraw your consent for processing your data for direct marketing purposes, including profiling, at any time. To opt out of receiving direct marketing offers, you can contact us at [email protected], click the unsubscribe link in marketing emails, or change your preferences in your Website user account. Upon receiving your request to withdraw consent for processing your data for direct marketing purposes, including profiling, we will immediately cease processing your data for this purpose. However, the withdrawal of consent will not affect the lawfulness of data processing based on consent before its withdrawal.
Based on your consent to receive notifications about our goods and services, we will send messages for up to 2 years from the date of consent or until you withdraw your consent, whichever occurs first.
2.3. Personal Data Processed for Providing Information to You
If you wish to contact us and request additional information, you may submit an inquiry via the Website by providing your name, email address, and/or phone number. This allows us to know where to send the requested information. Personal data processed for this purpose will be retained for 1 (one) year from the date the inquiry is submitted.
3. TO WHOM IS YOUR PERSONAL DATA DISCLOSED?
To ensure the uninterrupted operation of the Group of Companies and the proper provision of services, we may disclose your personal data to our employees, managers, suppliers, subcontractors, and service providers if it is reasonably necessary to achieve the purposes outlined in this Privacy Policy.
We may also share your personal data with other third parties (data processors) who process your personal data on our behalf and under our instructions. This includes, for example, providers of IT systems development, maintenance, and support services, as well as other entities that assist us in properly delivering services to you. In such cases, we take appropriate measures to ensure that the data processors entrusted with your personal data process it only for the purposes specified by us, perform only the actions instructed by us, and implement adequate organizational and technical measures to secure your personal data.
We are entitled to transfer your personal data to government authorities and institutions to properly comply with legal requirements. Additionally, your personal data may be shared with legal service providers when it is necessary to disclose such data to establish, exercise, or defend our rights and legitimate interests.
4. WHAT ARE YOUR RIGHTS?
As a data subject, you have the following rights:
- Right to Be Informed: To know and be informed about the processing of your personal data.
- Right of Access: To obtain information about the sources from which your personal data were collected, what data were collected, the purposes for which they are processed, and to whom the data have been or will be disclosed.
- Right to Rectification: To request the correction of your personal data if it is inaccurate and/or incomplete.
- Right to Erasure or Restriction: To request the deletion of your personal data or the suspension of its processing if the data are excessive, if you withdraw your consent, or if there is another sufficient basis.
- Right to Data Portability: To receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format, and to transfer those data to another data controller or request that we directly transfer such data to another data controller, where technically feasible.
If you wish to exercise your rights, you can contact us via email at [email protected]. Please note that to exercise your rights, you must properly verify your identity.
We will provide the requested information free of charge within one month. However, if your requests are manifestly unfounded or excessive, particularly due to their repetitive nature, we reserve the right to charge a reasonable fee reflecting the administrative costs of providing the information, communications, or actions you request, or to refuse to act on the request.
If you believe that we are improperly processing your personal data or failing to implement your rights appropriately, we encourage you to contact us first, and we will work with you to resolve any issues.
If you are not satisfied with our response, you also have the right to submit a complaint to the national supervisory authority at [email protected].
5. WHAT ARE YOUR RESPONSIBILITIES?
By using the services provided on the Website, you assume full responsibility for the accuracy and correctness of the personal data you provide. When submitting personal data (e.g., by filling out an inquiry form), you are fully responsible for the legality of providing such data and for any losses incurred by us and/or third parties due to the unlawful processing of such data.
If your submitted personal data or other related information changes, you must immediately update and/or supplement your personal data or related information.
6. WHAT RIGHTS DO WE HAVE?
We reserve the right to deny access to the Website if you are under the age of 16.
If we have doubts regarding the accuracy of the submitted personal data or other related information, we have the right to request clarification and/or supplementation of such data or information.
7. HOW DO WE ENSURE THE SECURITY OF YOUR PERSONAL DATA?
We employ appropriate organizational and technical measures to safeguard your personal data against accidental or unlawful disclosure, destruction, alteration, or other unlawful actions. These measures are selected based on the risks posed to your rights and freedoms as a data subject.
Our employees who have access to personal data are informed of the requirements for personal data protection and ensure the confidentiality of the processed data.
8. WHO TO CONTACT IF YOU HAVE QUESTIONS?
If you have any questions, you can contact us via email at [email protected].
9. THIRD-PARTY WEBSITES, SERVICES, AND PRODUCTS ON OUR WEBSITE
The Website contains links to other websites. We are not responsible for the processing or security of your data when you visit such websites. If you are redirected to a third-party website by clicking a link or banner, please review their privacy policy and terms of use before using the site.
10. SOCIAL MEDIA ACCOUNTS PRIVACY POLICY
We manage the Group’s profiles on the following social media platforms:
- https://www.facebook.com/ClassTrucks
- https://www.facebook.com/ClassTrucksLT
- https://www.facebook.com/ClassTrucksDE
- https://www.facebook.com/ClassTrucks.Netherlands
- https://www.facebook.com/ClassTrucksPL
- https://www.youtube.com/classtrucks
These accounts are public and are intended for informational purposes only. Social media visitors (you) voluntarily disclose their own (or third-party) data on these accounts (e.g., by posting a comment or asking a question). You are responsible for ensuring the legality of the personal data you voluntarily choose to disclose on these accounts. We are not responsible for such disclosures.
The processing of personal data on these accounts is based on our legitimate interest in promoting our products and services.
If we receive a request signed with your qualified electronic signature via email at [email protected] or have another legal basis, we will remove your personal data (e.g., a photo or comment you posted) from these accounts. The request must clearly specify the material you no longer wish to be publicly displayed on our social media accounts.
The information posted on these accounts is also managed by the respective social media platform administrators. For more details on the security measures and data processing practices of the social media platforms, please refer to their privacy policies.
COOKIES POLICY
This policy informs you about the technologies used on the website www.classtrucks.com to ensure the proper functioning of the site or to monitor and analyze visitor behavior during browsing.
WHAT ARE COOKIES?
A cookie is a small text file that a website sends to your browser and saves on your device when you visit the site. This allows the website to “remember” your actions and preferences (e.g., login name, language, font size, and other display settings) for a specified period of time, so you do not need to re-enter them every time you visit the site.
Websites use both first-party and third-party cookies. Based on their function, cookies are categorized as:
- Essential Cookies: These cookies enable basic navigation or access functions on the website. Without these cookies, the website cannot function properly.
- Functional or Technical Cookies: These cookies allow the website to remember information that determines its operation and appearance, such as the visitor’s chosen language or region.
- Statistics or Analytics Cookies: These cookies collect anonymous information and provide reports that help the website operator understand how visitors interact with the website.
- Marketing or Advertising Cookies: These cookies are used to track visitors across multiple websites to deliver personalized advertisements. They also limit the number of times an ad is shown and help measure the effectiveness of advertising campaigns. These are often third-party cookies provided by advertisers.
Cookies are also classified based on their duration:
- Session Cookies: These are temporary and are deleted once the browser is closed.
- Persistent Cookies: These remain on your device for a set period or until you manually delete them.
Based on their source, cookies can be:
- First-party Cookies: Created by the website you are visiting.
- Third-party Cookies: Created by other websites that provide certain content displayed on the site you are visiting, such as ads or images.
We use cookies to:
- Allow the website to recognize you and remember your settings and preferences.
- Analyze your actions on the website to continuously improve its functionality.
We do not use cookies to identify you personally. Cookies on our website are not used for any purposes other than those described here.
WHAT COOKIES DO WE USE?
| Cookie Type | Cookie Name | Expiration | Description |
|---|---|---|---|
| Essential Cookies | Cookies necessary for the proper functioning of the website, enabling services like secure logins. | ||
| ct_gdpr_cookiesubmit | 9 months | Indicates user consent for GDPR cookie policy. | |
| Advertising Cookies | Used to track user activity and preferences online, displaying personalized ads to improve targeting and campaign effectiveness. | ||
| _fbp | 3 months | Facebook Pixel cookie. | |
| _gcl_aw | 1 month | Google AdWords conversion tracking cookie. | |
| _gac_UA-201411742-1 | 1 month | Google Ads conversion tracking cookie. | |
| _gcl_au | 2 months | Google AdSense cookie. | |
| _clsk | 24 hours | Click tracking cookie. | |
| Functional Cookies | Used to identify returning users, personalize content, and store user preferences. | ||
| ct_functionalcookie | 9 months | Saves functional user settings. | |
| G_ENABLED_IDPS | 2 years | Enables Google services. | |
| fblo_1546085692452513 | 1 year | Facebook login cookie. | |
| wp-settings-3 | 1 year | WordPress settings cookie. | |
| wp-settings-time-3 | 1 year | Records the time when wp-settings-3 was set. | |
| pll_language | 1 year | Saves user language preferences. | |
| Analytical/Performance Cookies | Collects data on website visitor interactions for improving site functionality. | ||
| ct_statisticalcookie | 9 months | Stores user-defined statistical settings. | |
| _ga | 9 months | Google Analytics identifier. | |
| rs6_wizard_folder | 2 months | Tracks folder navigation on the website. | |
| rs6_overview_pagination | 2 months | Tracks actions on overview page numbering. | |
| _gid | 24 hours | Google Analytics identifier. | |
| woocommerce_recently_viewed | Session | Stores recently viewed products. | |
| _dc_gtm_UA-201411742-1 | 24 hours | Google Tag Manager cookie. | |
| _ga_75T36P590Q | 2 years | Google Analytics identifier. | |
| _ga_HKNJ0LZDM0 | 2 years | Google Analytics identifier. | |
| _uetsid | 24 hours | Microsoft Bing ads tracking cookie. |
These cookies are used to ensure the Website functions properly, improve user experience, and support analytical and advertising activities.
THIRD-PARTY SERVICESTHIRD-PARTY SERVICES
To optimize marketing messages, we use the analytics software Google Analytics by Google LLC. This tool tracks online behavior, including time spent on the Website, geographic location, and Website usage. This information is collected using tracking pixels and/or cookies. Data collected via these tools is anonymized and not linked to personal data.
Google processes personal information on its servers located worldwide, which means data may be processed on a server outside the user’s country of residence. We do not share this information with any third parties who could use it freely. If you wish to opt-out of data analysis, you can do so here: https://tools.google.com/dlpage/gaoptout.
This Website also integrates with third-party communication channels such as Facebook and YouTube, where we share information about the Group’s activities. These platforms act as independent data controllers. The cookies used by these platforms allow us to obtain aggregated statistics and insights into how visitors interact with our posts, advertisements, this Website, videos, and other content on these social media platforms.
HOW TO CONTROL COOKIES?
- Check which cookies are stored and delete specific cookies.
- Block third-party cookies.
- Block cookies from specific websites.
- Block all cookies.
- Delete all cookies when you close your browser.
HOW TO OPT-OUT OF COOKIES?
You can opt out of cookies by revisiting the cookie settings on the homepage of our Website and updating your preferences.
It is important to note that the Website requires Essential Cookies to function properly, and these cookies cannot be disabled.
COOKIE NOTICE VERSIONS
We regularly review the cookies used on the Website and update this Cookie Notice as necessary to inform you of any significant changes in visitor tracking technologies used on the Website.
The last update to this notice was made on 2024-12-11.